Privacy Policy

Last updated: 17 August 2026

Business Rate Advisors Limited respects your privacy and is committed to protecting your personal information.

This policy explains what information we collect, why we use it, who we may share it with and the rights available to you.

1. Who we are

Business Rate Advisors Limited is a company registered in England and Wales under company number 08622644.

Our registered office is:

Business Rate Advisors Limited
Office 203
Bridge House
Station Road
Westbury
Wiltshire
BA13 4HR

In this policy, “Business Rate Advisors”, “we”, “us” and “our” mean Business Rate Advisors Limited.

For data-protection purposes, Business Rate Advisors Limited is normally the controller of personal information submitted through this website or provided in connection with our services.

2. Information we may collect

The information we collect depends on how you contact us and the services you ask us to provide. It may include:

Your name, job title and business name.
Your postal address, email address and telephone number.
The address and description of a commercial property.
Business-rates account numbers and council reference numbers.
Valuation Office Agency references and rateable-value information.
Business-rates bills, demand notices, summonses and enforcement correspondence.
Details of property ownership, leases, occupation and vacation dates.
Information about applications, appeals, reliefs, disputes and payment arrangements.
Documents, photographs, plans and other evidence you provide.
Records of telephone calls, emails, messages and other correspondence.
Payment, invoice and transaction information where you engage us to provide a paid service.
Any other information you choose to provide when asking us to review a matter.

Please avoid sending information that is not relevant to your enquiry or case.

3. Website and technical information

When you visit this website, Wix and other authorised website-service providers may collect technical information such as:

Your IP address.
Browser and device information.
Approximate location derived from your IP address.
Pages viewed and time spent on the website.
Referring websites and links followed.
Cookie preferences and similar technical identifiers.
Information used to protect the website against fraud, abuse or security threats.

This information may be collected using cookies and similar technologies.

4. How we collect information

We may collect personal information:

When you complete a website enquiry or contact form.
When you telephone, email or message us.
When you send us a bill, notice, valuation, lease, photograph or other document.
When you engage us to provide a service.
During our communications with councils, the Valuation Office Agency or other organisations where you have authorised us to act.
From publicly available rating lists, property records and official sources.
From third parties acting for you, such as an accountant, solicitor, landlord, tenant or company representative.
Automatically when you use this website.

If you provide information about another person, you should ensure that you are authorised to do so and that they understand how their information may be used.

5. How we use personal information

We may use personal information to:

Respond to your enquiry.
Conduct an initial review of a business-rates matter.
Decide whether we can assist you.
Provide and administer an agreed service.
Review business-rates liability, relief, billing and payment records.
Review rateable values and Valuation Office Agency information.
Prepare evidence, applications, representations, checks, challenges or appeals.
Communicate with councils, the Valuation Office Agency and other relevant organisations where authorised.
Provide progress reports and respond to questions.
Manage payments, invoices and business records.
Maintain appropriate case, compliance and accounting records.
Deal with complaints and resolve disputes.
Protect our website, systems, clients and business against fraud, abuse and security risks.
Improve our website and services.
Comply with legal, regulatory, tax and accounting obligations.
Establish, exercise or defend legal claims.

We will not use personal information for a purpose that is incompatible with the reason it was collected unless permitted or required by law.

6. Our lawful bases

Our lawful basis depends on the purpose for which information is being used. We may rely on:

Steps before entering a contract and performance of a contract
Where you ask us to review a matter, provide a quotation or deliver an agreed service.

Legitimate interests
Where processing is reasonably necessary to respond to business enquiries, administer and improve our services, maintain records, protect our organisation or communicate with existing business contacts. We consider whether your rights override those interests.

Legal obligation
Where we must retain or disclose information to comply with applicable legal, tax, accounting or regulatory requirements.

Consent
Where you have given clear permission for a particular use, such as certain marketing communications or optional cookies. You may withdraw consent at any time.

Different lawful bases may apply to different activities.

7. Special-category and sensitive information

We do not normally need special-category personal information, such as medical information, to provide business-rates services.

However, you may occasionally provide sensitive information where it is relevant to a complaint, request for reasonable adjustments or other exceptional circumstances. We will use such information only where we have an appropriate lawful basis and additional legal condition.

Please do not provide sensitive information unless it is genuinely relevant.

8. Sharing personal information

Where necessary and lawful, we may share relevant information with:

Local authorities and their business-rates departments.
The Valuation Office Agency.
Courts, tribunals or other public bodies.
Enforcement companies where relevant to your matter.
Professional advisers, including accountants, solicitors or valuation specialists.
Contractors and service providers supporting our website, communications, document storage, accounting or administration.
Wix, which hosts and supports this website.
Insurers, legal advisers or law-enforcement authorities where required.
A prospective purchaser, investor or professional adviser in connection with a genuine business sale or restructuring, subject to appropriate confidentiality safeguards.

We only share information reasonably required for the relevant purpose. We do not sell personal information.

Where we communicate with a council, the Valuation Office Agency or another organisation on your behalf, we may require written authority before they will discuss your case with us.

9. International transfers

Some website, communications or technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect the relevant provider to use a lawful transfer mechanism and appropriate safeguards as required by UK data-protection law.

Information about Wix’s privacy and international data-handling arrangements is available through Wix’s own privacy documentation.

10. How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate period depends on factors including:

Whether you become a client.
The nature and duration of the matter.
Relevant rating-list, appeal or recovery deadlines.
Contractual, legal, tax, accounting and insurance requirements.
Whether information is needed to establish, exercise or defend a legal claim.
Whether an enquiry proceeds beyond an initial review.

Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.

11. Information security

We take reasonable organisational and technical precautions to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

The website is hosted through Wix, and information submitted through website forms may be stored using Wix systems. No internet service or method of electronic storage can be guaranteed to be completely secure.

Please contact us promptly if you believe that information you sent to us has been lost, misdirected or accessed without authority.

12. Cookies

This website may use essential cookies required for security, functionality and operation.

With your permission, it may also use optional cookies for analytics, performance or other purposes. Where consent is required, optional cookies should not be activated until you make a choice through the cookie banner or settings tool.

You can change your cookie preferences through the website’s cookie settings where available. You may also restrict or delete cookies using your browser settings, although this can affect website functionality.

13. Marketing communications

We may send relevant business-to-business communications where permitted by law and consistent with your reasonable expectations.

Where consent is required, we will ask for it before sending marketing. You may unsubscribe or object to direct marketing at any time.

We will not treat submitting a general enquiry as blanket consent to receive unrelated marketing.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

Ask for confirmation that we process your personal information.
Request a copy of personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to erase information where there is no lawful reason to retain it.
Ask us to restrict how information is used.
Object to processing based on legitimate interests.
Object to direct marketing at any time.
Request the transfer of certain information in a usable format.
Withdraw consent where processing is based on consent.
Raise concerns about how your information has been handled.

These rights are not absolute, and exemptions may apply. We may need to confirm your identity before responding.

We normally respond to valid requests within the period required by applicable data-protection law.

15. Automated decision-making

We do not use information submitted through this website to make decisions producing legal or similarly significant effects solely through automated processing.

16. Third-party websites

This website may contain links to council, government, Valuation Office Agency, social-media or other third-party websites.

Those organisations control their own websites and privacy practices. We are not responsible for their content, security or handling of personal information. You should review the applicable third-party privacy policy before submitting information.

17. Children

Our website and services are intended for businesses and commercial-property matters. They are not directed at children, and we do not knowingly collect children’s personal information through this website.

18. Complaints

Please contact us first if you have concerns about how we have used your personal information. We will investigate and respond as appropriate.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

19. Changes to this policy

We may update this policy to reflect changes to our services, website, legal obligations or data-handling practices.

The latest version will be published on this page with an updated revision date.

20. Contact us

For questions about this policy, to exercise a data-protection right or to raise a concern, contact Business Rate Advisors Limited using the website contact form or the following details:

Office: 01225 667747
Steve Adams: 07415 048643
Mark Allen: 07376 443943

Postal address: