Website Terms and Conditions

 

Last updated: 17 August 2026

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These terms explain the rules for using the Business Rate Advisors Limited website at www.businessratehelp.co.uk.

By continuing to use this website, you agree to these terms. If you do not agree with them, please stop using the website.

 

1. About Business Rate Advisors Limited

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This website is operated by Business Rate Advisors Limited, a company registered in England and Wales under company number 08622644.

Our registered office is:

Office 203
Bridge House
Station Road
Westbury
Wiltshire
BA13 4HR

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In these terms, “Business Rate Advisors”, “we”, “us” and “our” mean Business Rate Advisors Limited.

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2. Information provided on this website

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The information on this website is provided for general guidance about business rates, council liability, Valuation Office Agency assessments, relief, arrears and related matters. Website content does not constitute legal advice, insolvency advice, regulated financial advice or a professional opinion on the circumstances of a particular property or business.

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Business rates cases depend on the relevant property, occupation dates, billing records, valuation evidence, relief rules and procedural deadlines. You should not take or delay action solely on the basis of general website content.

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Please contact us if you would like us to review your particular circumstances.

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3. Free initial reviews and paid services

We may offer an initial review or preliminary discussion without charge. A free initial review does not create an ongoing adviser-client relationship and does not oblige either party to proceed. If you decide to instruct us, the proposed service, scope of work and applicable fee will be confirmed separately before chargeable work begins. Depending on the matter, this may be recorded in an engagement letter, proposal, authority form, email confirmation or separate service terms.

Unless we expressly confirm otherwise in writing:

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• website enquiries and initial reviews are free;

• further casework may be subject to a one-off case fee or another agreed fee;

• no chargeable work will begin until the scope and fee have been communicated;

• the client remains responsible for checking and paying business rates demanded by the billing authority unless the authority confirms otherwise; and

• instructing us does not automatically suspend billing, court, recovery or enforcement action.

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Any engagement-specific terms agreed with a client will take priority over these website terms where there is a conflict.

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4. No guaranteed outcome

We will assess matters using the information and evidence available to us, but we cannot guarantee:

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• a reduction in rateable value;

• a reduction in a business rates bill;

• the award or backdating of relief;

• the deletion, merger or division of a rating assessment;

• the cancellation of a summons, liability order or enforcement action;

• acceptance of a payment arrangement;

• a refund from a council or other authority; or

• completion of a case within a particular period.

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Decisions may be made by a billing authority, the Valuation Office Agency, a court, a tribunal, an enforcement company or another third party over which we have no control. The outcome of one property or case does not guarantee the same outcome for another.

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5. Information supplied by clients and website users

You are responsible for ensuring that information and documents supplied to us are accurate, complete and not misleading. This includes property details, occupation dates, lease information, bills, account statements, correspondence, floor areas and details of previous applications or appeals. We are entitled to rely on information supplied by you unless we have a reason to believe it is incorrect.

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You should tell us promptly if:

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• your contact details change;

• the occupation or ownership of a property changes;

• you receive new correspondence or a deadline;

• the council or VOA changes the account or assessment;

• enforcement action begins or escalates; or

• any information previously supplied was incomplete or incorrect.

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We will not be responsible for an adverse outcome caused by inaccurate information, missing documents, late instructions or a failure to notify us of material developments.

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6. Authority to act

Certain services may require written authority allowing us to communicate with a council, the Valuation Office Agency or another relevant organisation on your behalf. Providing authority does not transfer responsibility for the property or rates account to us. You remain responsible for reviewing official correspondence and complying with payment requirements and deadlines unless expressly advised otherwise in writing. You must not appoint us for a property or organisation unless you have the legal authority to do so.

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7. Council refunds

Where a council determines that a refund is due, the refund will normally be paid directly by the council to the ratepayer or another person legally entitled to receive it. We do not control the council’s payment process or timescale. A refund may be set against other outstanding liabilities where the council is legally entitled to do so. Any fee payable to us will be governed by the separate terms agreed for the relevant engagement.

 

8. Deadlines and continuing payments

Business rates reviews, applications, Check and Challenge cases, appeals and recovery matters can be subject to statutory or procedural deadlines. Contacting us does not stop a deadline from running. We are not responsible for meeting a deadline unless we have expressly accepted responsibility for it in writing and have received the necessary instructions and information in sufficient time. Unless a council or other competent authority confirms otherwise, clients should continue to pay properly demanded business rates while a review, dispute or challenge is underway.

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9. Intellectual property

Unless otherwise stated, the content of this website—including its written material, branding, graphics, layout and original documents—is owned by or licensed to Business Rate Advisors Limited. You may view and print website pages for your own internal, personal or business reference.

You must not, without our prior written permission:

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• reproduce substantial parts of the website;

• republish our content on another website or platform;

• sell, license or commercially exploit our content;

• present our material as your own;

• remove copyright or ownership notices; or

• use automated systems to extract substantial quantities of website content.

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You may share links to publicly available pages, provided this is done fairly and does not suggest an association, approval or endorsement that does not exist.

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You must not use this website:

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• for any unlawful, fraudulent or harmful purpose;

• to introduce viruses, malicious code or other harmful technology;

• to attempt unauthorised access to the website, server or connected systems;

• to interfere with the website’s operation or availability;

• to transmit unsolicited commercial communications;

• to impersonate another person or organisation;

• to submit information that you are not authorised to provide; or

• to conduct excessive automated scraping, harvesting or extraction.

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We may restrict or block access where we reasonably believe the website is being misused.

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11. Website availability and accuracy

We aim to keep the website accurate and available, but we do not guarantee that:

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• all content will always be complete or current;

• the website will be uninterrupted or error-free;

• every page will remain available;

• faults will be corrected immediately; or

• the website will be free from viruses or other harmful components.

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Business rates rules, guidance and procedures can change. Publication dates and page updates should therefore be considered when relying on any article or guide. We may change, remove, suspend or discontinue website content without notice.

 

12. Links to other websites

This website may contain links to government bodies, councils, the Valuation Office Agency and other third-party websites.

Links are provided for convenience and information. We do not control third-party websites and are not responsible for their availability, security, content or privacy practices. The inclusion of a link does not necessarily constitute an endorsement.

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13. Limitation of liability

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Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that qualification, we will not be liable for loss or damage arising solely from:

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• reliance on general website information without obtaining advice on the particular case;

• third-party websites or services;

• the temporary unavailability of the website;

• viruses or harmful material introduced by third parties;

• information or documents omitted or supplied incorrectly by a user; or

• decisions made by councils, the VOA, courts, tribunals, enforcement companies or other third parties.

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For business users, we will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business, loss of opportunity or loss of anticipated savings arising from use of this website. Liability relating to paid professional services will be governed by the terms agreed for the particular engagement.

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14. Privacy, cookies and contact forms

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Our collection and use of personal information is explained in our Privacy Policy. Our use of cookies and similar technologies should be explained through our cookie notice and website consent settings. Submitting an enquiry authorises us to use the information supplied to respond to that enquiry and provide information about the service requested. Submitting an enquiry does not automatically consent to unrelated marketing or to personal information being shared with selected partners for their own marketing. Where separate marketing consent is required, it will be requested clearly and separately. You can withdraw marketing consent or object to direct marketing at any time. Please do not use an ordinary website form to send highly sensitive personal information unless we have asked you to provide it through an appropriate method.

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15. Complaints

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If you are dissatisfied with our service, please contact us promptly and provide:

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• your name and business name;

• the property or account concerned;

• a description of the issue; and

• the outcome you are seeking.

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We will review the complaint and respond as soon as reasonably practicable.

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16. Changes to these terms

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We may update these terms to reflect changes to our website, services, business practices or applicable law.

The revised terms will apply from the date they are published on this page. The “last updated” date at the top of the page will show when the most recent revision took effect.

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17. Governing law and jurisdiction

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These terms and any dispute relating to the use of this website are governed by the law of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except where applicable law gives an individual consumer the right to bring proceedings elsewhere.

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18. Contact details

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Business Rate Advisors Limited
Office 203, Bridge House
Station Road
Westbury
Wiltshire
BA13 4HR

Company number: 08622644

Steve Adams: 07415 048643
Mark Allen: 07376 443943
Office: 01225 667747

Website: www.businessratehelp.co.uk