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Valuation Office Advice
Business rates appeal specialists

Free Valuation Office Advice / Expert Check Challenge Service

We connect with all our customers allowing you direct access to our expertise and updates on your case

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Call us for Free Expert Valuation Office Advice 
Mark Allen - 07376443943 
Steve Adams - 07415048643

We can assist you with the majority of your valuation office administrational requirements. We have outlined a list of services we provide that can help you deal with the valuation office agency effectively and efficiently. 

The Check and Challenge service

The Check and Challenge valuation assessment is a service provided by the Valuation Office Agency (VOA) that allows Business Rate Advisors Ltd to check and then to challenge the rateable value of your property. The rateable value is a measurement of the rental value of your commercial property, and it is used to calculate your business rates bill. This is probably the most important part of the valuation office system that can be utilised, because it allows you to challenge the business rates amount you pay on a yearly basis. No one wants to pay more than they should be paying for business rates. Therefore it is imperative that the property be assessed for potential business rate reductions. We help to discover those sometimes hidden business rate reductions. An assessment of the property is required, and we provide a free review, saving you time and money in the process. 

If you think that your commercial rateable value is too high, like many people in business do who occupy commercial properties, you can use our Check and Challenge service to challenge your rateable value via our own professional valuation office agency account. Our free business rates review service with give you the business rates advice that you need. 


We will provide the valuation office agency with evidence to support your challenge, such as information about similar properties in your area. 

The valuation office agency will then review our challenge and make a decision. If the valuation office agency agrees with us, they will lower your rateable value. If the valuation office agency disagrees with us, you can appeal their decision to the Valuation Tribunal. If you have business rates to pay, you probably need some business rate help at some point in time. Speak with Mark Allen or Steve Adams for a discussion about your situation and we will do our best to help you. 

Splitting your commercial property into separate assessments

If you are thinking about splitting your commercial property into separate assessments, you will need to utilise the valuation office online portal. The portal will allow you to request a split on your property. You must submit information in a specific format, along with your official supporting statement. If in any doubt, contact Mark Allen or Steve Adams for expert valuation office business rates advice. 

Splitting a commercial property can end up saving you a lot of money on business rate costs. Each tenant or occupier will be billed separately for their assessment. It can take many months for a decision to be made on your split property application. We have a excellent track record of processing cases quickly, meaning you do not have to wait months for your application to be processed. On average our split property cases take around 3 months to complete, which is around half the time it normally takes. This is also because we provide the valuation office agency with the exact requirements, allowing cases to be dealt with on first glance, rather than the valuation office requesting further information, which can delay the process.

We have helped businesses split commercial properties into many units and also one or two units. In this case, size doesn't matter, but having exclusivity does matter. We can help you split your warehouse or retail premises, or office or workshop. Any split can be considered, but the split must meet a certain standard. We advise all of our clients on what is required saving you time and money. 

For help dealing with business rate bailiffs visit here.

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Want to know how to contact the valuation office agency

The Valuation Office Agency (VOA) is an executive agency of the UK government responsible for providing valuations and property advice to support taxation and benefits. The VOA can help you with a variety of things, including:

Understanding your property's Council Tax band

Calculating your business rates liability

Applying for Local Housing Allowance

Appealing a valuation


If you need help from the VOA, you can contact them in a number of ways:

Online: You can use the VOA's website to find information about valuations, benefits, and other services. You can also use the website to contact the VOA by email or to request a call back.


Telephone: You can call the VOA's customer service line on 0300 050 1234. The line is open from 9am to 5:30pm, Monday to Friday.


Post: You can write to the VOA at:

Valuation Office Agency PO Box 340 Coventry CV1 1ZZ


If you have a specific issue that you need help with, you should contact the VOA as soon as possible. The VOA may be able to help you resolve your issue quickly and easily.

Here are some additional tips for getting help from the VOA:

Be clear about what you need help with. The VOA will be able to help you more effectively if you can provide them with a clear explanation of your issue.

Have all of your relevant paperwork ready. This may include your property's title deeds, your Council Tax bill, or your business rates assessment.

Be patient. The VOA may be busy, so it may take some time for them to get back to you.

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